ePro 7 FAQs.

Yes - The UPOWA ePro 7 EV charger works with all fully electric and plug-in hybrid EV’s (compatible charging lead required for your vehicle).

The untethered ePro 7 is compatible with electrical vehicles that have a universal Type 2 socket.

Yes, the UPOWA ePro 7 EV charger is fully compliant with all the latest UK charging regulations.

This includes the New Electric Vehicles (Smart Charge Points) Regulations that came into effect on 30 June 2022 and the second phase in relation to additional security features that came in from December 30, 2022.

These regulations are the minimum standards for home EV chargers set out by the UK government for England, Scotland and Wales.

Smart charge points is a term that covers a host of features but in essence refers to connectivity features of charge points which have built-in pre-sets that make managing energy consumption to power electric vehicles (EV) more efficient including:

Data and connectivity as standard

All new home EV chargers have a data connection and the ability to record and use an energy-measuring system to monitor usage.

It means that every new EV charger has the ability for EV owners to manage their energy usage and charging through a smartphone app.

Off-peak charging by default

All smart EV chargers are also pre-configured to default charging hours to avoid peak hours. The idea is that this will lighten the load on the grid.

EV owners can choose not to accept the factory presets and continue to charge as and when they wish.

Delayed charging sessions

Another additional feature that is standard on all smart EV chargers is a randomised delay function. This is to ensure EV chargers in the UK don’t all start their charge at the same time at 10pm.

EV chargers will smartly manage when they start their charging session randomly by up to 10 minutes.

Reinforced security

A second phase of smart charger functionality was added from December 30, 2022. This means all smart EV chargers bought after this date feature additional security features.

All the data being sent and received by the EV charger is encrypted. This is particularly important to protect from cyber-attacks and so personal information can't be stolen by hacking into the EV charger.

Part of these new rules also mean it’s simple for EV drivers to delete or manage their personal data settings, software updates and preferences.

The cost of domestic electricity will depend on your electricity tariff but the UK consumer rate, as of April 2024 is approximately 24p per kWh.

So, if your electric vehicle has an empty battery and approximately 60kW capacity, charging it with the UPOWA ePro 7 EV charger would cost a total of 60kWh x 0.24p = £14.40.

Most residential energy providers now offer a low-cost, time of use charging tariff that you can sign up for. This is the most cost-effective way to charge at home with the ePro 7.

The time it takes to charge your electric vehicle depends on the type of EV charger and your electric vehicle model.

As a general guide, to fully charge a 60kW electric vehicle at home using the UPOWA ePro 7 EV charger, it would take approximately 8 hours.

The UPOWA ePro 7 is an untethered EV charger. This means it doesn't come with a charging cable permanently attached to it.

This design feature provides the user with greater flexibility than a tethered charger. As the charging cable is detachable, you can take it with you when you travel. This means you can use other public EV chargers whilst you're out on the road, as long as they have the right connection type for your electric vehicle.

Also, if you have any visitors to your property that need to charge their electric vehicle, they can simply plug in to the ePro 7 and charge using their own charging.

Some electric vehicles come with their own charging cable, but most of the time, you'll need to buy a charging cable separately when you purchase an untethered EV charger.

The UPOWA ePro 7 EV charger comes with a 3-year warranty for added peace of mind. This begins once the charger has been installed. For more details on the ePro 7 warranty, visit our support page.

Don't forget you can validate your warranty by completing our quick and simple online form.

The Open Charge Point Protocol (OCPP) is an open-source communication standard for EV chargers and network software companies. Its primary goal is to make communication between EV chargers and their management systems smoother, ensuring that various EV charging components talk to each other seamlessly.

Established in 2009 by the Open Charge Alliance, OCPP is designed to be a free, open-source, and easy to implement protocol that ensures all participants are speaking the same language. As a result, it has become the global benchmark for interoperability throughout the EV charging industry.

The UPOWA ePro 7 is an OCPP-compliant EV charger.

The UPOWA ePro 7 EV charger will automatically update over-the-air using its built-in Wi-Fi connectivity feature. There is no need to worry about manual updates.

Once your ePro 7 EV charger has been installed, you’ll need to download the UPOWA App from the app store of your iOS or Android mobile device. Follow the in-app instructions to sign up and create your UPOWA user account.

You can then activate and connect your ePro 7 in just a few quick steps.

1. Once you’re logged in, go to the UPOWA App ‘Home’ screen and click on the + icon to ‘Add ePro 7 charger'.

2. Press the ‘Scan QR’ button and position the charger’s ‘Activation QR code’ (found on page 9) in the centre of the screen. The UPOWA App will auto-fill the Charger ID and PIN.

3. Name your charger and confirm this within the UPOWA App by pressing the ‘Submit’ button.

4. Your ePro 7 is now activated and can be controlled within the UPOWA App so you can start charging.

To connect the UPOWA ePro 7 to your property’s Wi-Fi, make sure you’re within Bluetooth range of your EV charger, then follow these simple steps:

1. Open and sign into the UPOWA App, go to ‘Settings’ and tap ‘Wi-Fi setup’.

2. Tap the ‘Defaults’ button to auto-populate the server information (ID, Password and URL). Do not change the server settings.

3. Enter your Wi-Fi's SSID and password and tap ‘Submit’. This will connect your ePro 7 to the Wi-Fi network.

Note: The ePro 7 supports 2.4 GHz Wi-Fi networks. If you have a 5GHz Mesh network, please go to your Wi-Fi settings within your router and change the default network to 2.4GHz.

If you’re struggling to connect the ePro 7 to your Wi-Fi network, try power cycling the EV charger by turning it off and on at the consumer unit. If you still have trouble, please email us at productsupport@upowa.co.uk.

The UPOWA ePro 7 EV charger has been developed alongside its very own UPOWA App, which is available for all smartphones.

You’ll need to download the UPOWA App from the app store of your iOS or Android mobile device to activate your ePro 7 and start charging.

The UPOWA ePro 7 EV charger has been designed to allow multiple users for each charger via the UPOWA App.

The primary user controls all aspects of the charger operation including sub user accounts.

You can also connect your ePro 7 to a Wi-Fi hotspot via your smartphone. This will give you full control of the EV charger in the same way as connecting to your home’s Wi-Fi network. To do this, simply follow your devices' mobile hotspot standard set up.

For iOS, we recommend first changing your iPhone’s name to a single word without any special characters or spaces within Settings > General > About.

Within Settings > Personal Hotspot, ensure you toggle ‘Maximised Compatibility’ to On.